Client Service Agreement
Welcome and thank you for taking the time to look at the Client Service Agreement.
This document sets out the Terms and Conditions you need to be aware of when purchasing my services. Please take the time to read this document carefully as it sets out your important rights and obligations.
My name is Sharelle Parry trading as Sharelle Parry Naturopath (ABN 83729937799). I provide naturopathic consultations from my clinic in Brisbane, Queensland. I’m a qualified naturopath and nutritionist who wants to help you find or rediscover your unique health balance.
My naturopathic services are for people interested in improving their health and are motivated to make changes to their lifestyle and diet.
I work with you to make incremental and sustainable changes to your diet and lifestyle. If you are not ready for change or have emotional challenges affecting your ability to enact change, I can help you identify this and may recommend other practitioners who can help you work through this.
It’s important to understand that naturopathy is a holistic approach to health. This means there’s no magic bullet, no single pill or potion I can give you to resolve your symptoms overnight.
A state of optimal health can take months, or years, to create and maintain and needs commitment and desire to change on your part. I am here to help you achieve this, but it's ultimately up to you if you take on board and enact the advice I provide.
When you use my services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you are under 18, you agree that your parent or guardian has full knowledge and permission for you to make a booking, will be present at all consultations and that they are responsible for any purchases made on your behalf.
My services are offered in compliance with Australian Consumer Law.
This disclaimer relates to Naturopathic/Nutritional Medicine Consultations provided by Sharelle Parry Naturopath. Naturopathy is a form of complementary health care, which incorporates nutritional and herbal medicine, lifestyle and dietary advice, for assistance with many health conditions.
I hold an Advanced Diploma in Naturopathy and an Advanced Diploma in Nutritional Medicine from the Australian Institute of Applied Sciences. This study provided a comprehensive understanding of anatomy, physiology, biochemistry, pathophysiology, herbal and nutritional medicine. I am a full member of the Australian Natural Therapists Association (ANTA), member number 15254 which requires me to complete at least 20 hours of professional development each year.
My clinical approach involves researching each client’s specific case and then making recommendations which are personalised to their unique situation. I check interactions with any existing medications or supplements prior to prescribing them. I only recommend remedies that are widely regarded as safe and effective, based on a combination of scientific evidence, clinical experience, and traditional knowledge.
I am not a medical practitioner. I cannot diagnose or cure any medical condition or illness.
I do not claim to guarantee results even if I have had success with another client in a similar situation to theirs who’s symptoms or illness has improved.
Just like any professional in an industry, I do not know absolutely everything. There will be certain health conditions I have more knowledge and experience in than others. If I do not know an answer to a question I will not pretend to know, I will do my best to research and find the correct answer as soon as possible.
My approach to working with you involves open communication and establishing trust. I welcome you to ask me any questions about the treatment process and am open to receiving constructive feedback about your experience.
As a naturopath, I am dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of my scope of practice. I will talk to you about this if the situation arises and recommend other health professionals who can help you further.
If you are in a high-risk situation, for example, have received a serious medical diagnosis or are terminally ill, I may require that other health professionals are involved in your care for safety reasons. Similarly, if you are looking to become pregnant, are pregnant, or have experienced pregnancy loss, I will recommend you seek the assistance of other medical practitioners in addition to my services.
Expected timeframes to achieve your treatment goals depends on many factors including your compliance with recommended treatment. Everyone is unique and will respond to treatment differently, due to variance in genetics, environment, diet, and lifestyle. Therefore it is not possible to make any treatment or timeline guarantees with regards to your clinical outcomes.
You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies, and intolerances, so I can check for pharmacological interactions with any herbs or nutrients I prescribe.
Limitation of liability
You agree to indemnify me for any injury or illness, damage or loss that might occur while we are working together. If you have any doubts about any issue that might arise, you will conduct your own research and make your own fully informed decision about what is best for you.
I shall not be liable to you for costs, loss or damage of any kind arising out of or related to this Agreement or the services provided in relation to it. If this clause is unenforceable, my total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid me for my services.
The treatment plan, recipes, materials and resources I provide are for your personal use only and may not be copied or shared in any way without my written consent.
I may collect your personal and sensitive information through:
the client intake form
when you book an appointment
when you send a question or inquiry via email
test results, or other information relevant to your health history
a telephone, face to face or online consultation
Sensitive information I ask you to provide may include:
your birth date, information about your medical history, family history, allergies and intolerances, current medications, supplements and diagnosed health conditions
information about the food and fluids you consume, dietary and lifestyle preferences or habits
information about your physical wellbeing, such as blood pressure, pulse rate, temperature, weight, height, nail analysis
we may discuss your emotional wellbeing at the consultation. I may record some of the emotions you’re experiencing, to help track your progress and identify the most appropriate treatment options, including any referrals.
Let me know prior to commencing services if you do not wish to have your information stored in cloud-based systems and I am happy to only keep hard-copies of all records where possible.
You may choose not to provide me with your personal information. However,
if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and so you may not see the results you desire
you must provide full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies, and intolerances, so I can ensure the safety of the treatment I prescribe.
Payment is required at the time of the consultation. Payment via EFTPOS (debit/credit cards).
I do not store your credit card details.
At present, I do not offer payment plans. Please contact me if finances are your main barrier to booking an appointment and I will try to work with you to find a solution.
Delivery of services
All consultations take place at my clinic at Suite 301, Level 3, 180 Queen Street, Brisbane 4000.
Consultations are strictly by appointment only. There is no drop-in service available. There is also no reception or waiting area at the clinic. I allow some leeway between appointments so unless something unforeseen has happened I will be waiting for you to arrive at for your appointment at the scheduled time. If you arrive early please wait downstairs in the Queen Street Mall. There is some seating outside the building. When you arrive at the clinic please knock on the door and I will greet you.
Ahead of all initial consultations, I ask that you complete a New Client Form, located on my website. This ensures we are on the same page for the first consultation and can make the best use of time.
Sickness on the day of a consultation
If I am unwell and am unable to conduct your consultation, I will aim to give you 24 hours’ notice, but when this is not possible, I ask for your understanding in me letting you know on the morning of the consultation. I will call or text you as appropriate.
If you need to cancel or reschedule your appointment, please give 24 hours’ notice via email or telephone call. If you find yourself unexpectedly unwell on the day of your consult, please contact me as soon as possible to reschedule.
Last-minute cancellations (less than 24 hours’ notice) are charged 50% of the consultation fee, at my discretion. No shows are charged 100% of the consultation fee. If you don’t show up or cancel your appointment at the last minute more than once, I will request the pre-payment of future consultations.
Payment is required via credit card at the end of each consultation (see Payment Terms above). I issue you a Tax Invoice/Receipt via email after the consultation. There is no refund for change of mind, if you are unhappy with the consultation or it has not met your expectations, please discuss with me at the consultation.
Should a minor problem occur, I will endeavour to find a solution and resolve this issue as soon as practical.
Problems with dispensed items (herbs/supplements), including an issue with a product sent by a third party supplement company will be followed up with the company in question on your behalf and aim to resolve the issue and arrange a replacement product within 5 business days, if possible.
Any technical problems, including issues with opening/downloading a PDF information sheet or treatment plan or issues with email communication. Please notify me of the technical issue via email as soon as possible, as I may not be aware of your difficulties. I will aim to resolve the issue within 48 hours.
It is your responsibility to notify me of any allergies, intolerances or reactions you have experienced previously prior to the initial consultation. If you are experiencing life-threatening symptoms (e.g. anaphylaxis) you must call 000 immediately and seek immediate medical help. If you experience an unexpected allergic reaction to a product I have prescribed, notify me straight away. I will then contact the relevant supplement company and notify them of your reaction and complete documentation including a Blue Card for the Therapeutic Goods Administration. I will need to gather detailed information from you regarding your reaction to report the situation.
In these rare circumstances, I will endeavour to find a financially agreeable solution for you. These situations are very rare, so they will be handled on a case by case basis.
Jurisdiction & dispute resolution
This Agreement is subject to the governing law of Queensland, Australia.
If any issue or complaint arises we agree to make a genuine effort to resolve the dispute through negotiation and discussion. If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator and to share the costs of mediation equally between us.
Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
If you have any questions or need further information, please contact:
Suite 301, Level 3, 180 Queen Street, Brisbane, Q, 4000
You can find out more about my services on my website.
Updated: 10 August 2019